FAQs

EMS PRO ONE is a wireless full-body EMS suit for training at home, outdoors or on the go. The Control Box turns your settings in the EMS PRO ONE APP into precise impulses. Pick a program, set the intensity for each muscle group and train with or without a guided workout.

EMS stands for Electrical Muscle Stimulation. Low-frequency impulses make your muscles contract in a targeted way, so they move and activate more intensely.

Normally your brain sends electrical signals to contract your muscles. EMS mimics these signals and delivers low-frequency impulses directly to your major muscle groups. This can activate up to 90% of your muscle fibers.

Classic strength training works one exercise and one muscle group at a time. Full-body EMS activates all major muscle groups at once.

EMS makes your workout very efficient: it activates twice as many muscle fibers as weight training and works all major muscle groups at the same time. 20 minutes of EMS mean 20 minutes of intense muscle activation.

It is also easy on your joints, because you train without extra weights.

Yes, when used correctly, EMS training is safe and effective. The low-frequency impulses target your skeletal muscles and do not reach deeper body regions. Follow the user manual and the setup in the app.

EMS is meant for healthy people. Do not use it if you have a pacemaker, a defibrillator or a severe heart condition, an acute bacterial or viral infection, or if you are pregnant.

You feel an intense tingling while your muscles contract. It doesn't have to hurt: you set the intensity yourself in the app, at a level that feels comfortable.

For anyone healthy who wants to get fit efficiently, from beginners to athletes. You choose the program and the intensity, so the training adapts to your level.

EMS is meant for healthy adults who train for fitness. Do not use it if you have a pacemaker, a defibrillator or a severe heart condition, an acute bacterial or viral infection, or if you are pregnant.

With a hernia, after surgery, with epilepsy, diabetes, cancer or any other medical condition, ask your doctor before you start. More safety notes are in the instruction manual.

Start slowly: at most one strength session of up to 20 minutes per week for the first 8 to 10 weeks, at low intensity. After that, leave at least four days between intense sessions.

Lighter programs such as cardio and relaxation use gentler impulses, but they are no reason to train every day. Give your body time to get used to EMS.

A full-body session takes 20 minutes. The Control Box sends the impulse to all 20 electrodes together.

Usually not. This is a dry suit, so there is no spraying or soaking before each session. If your skin is very dry or the impulse feels uneven, warm up first or lightly dampen the contact areas. Keep the Control Box dry.

The Body-Sculpting Belt and the Arm & Calf Trainer are different: lightly moisten their electrodes before use.

That differs from person to person. Regular training, good food and enough sleep make the biggest difference, so give it a few weeks and build up step by step.

Wherever you like. The suit is wireless, so you can train at home, outdoors or on the go.

Close the zip at the front and check that the electrodes sit on your muscle groups. The Control Box goes on the right side of the suit and is held by the strap.

No. The electrodes need direct contact with your skin, so wear nothing underneath.

It is fully charged in 3 to 4 hours. One charge lasts about 15 sessions of 20 minutes.

Yes, in the machine at 30 °C on a gentle cycle. Take the Control Box off first and do not tumble dry. All steps are in our cleaning guide.

The Start Package with 1 suit and 1 Control Box costs $1,722. The Partner Package with 2 suits and 1 Control Box costs $2,458, the Friends Package with 2 suits and 2 Control Boxes $3,250.

Shipping is free within the UAE. You can split your order into 4 interest-free payments with tabby or Tamara.

Start Package: 1 suit and 1 Control Box. Partner Package: 2 suits and 1 Control Box to share. Friends Package: 2 suits and 2 Control Boxes.

Every package includes the EMS PRO ONE APP, a 1-year warranty and 30 days money back. Compare packages

Each suit should fit the person wearing it. To train together, get a second suit and share the Control Box: that is our Partner Package.

The suit only works properly if it fits comfortably and snugly. It comes in sizes XS to XXXL. Our size finder goes by your weight: up to 59 kg S, 60–64 kg M, 65–74 kg L, 75–84 kg XL, 85–99 kg XXL, 100 kg or more XXXL. The stretch fabric becomes a little more flexible over time.

Yes. Visit our studio in Al Quoz, Dubai, to try your size. Our Dubai studio

• Check that the light on the Control Box is on. If not, charge it with the cable. Always take the Control Box off the suit before you charge it.
• Make sure the app is connected: turn on Bluetooth and open the suit settings in the app.
• Check that the Control Box sits correctly on the side of the suit.
• Warm up or moisten the electrodes before you put the suit on. They conduct best with a little moisture.

Moisten the electrodes with water or warm up a little longer. Then adjust the intensity one body part at a time until it feels right.

Pause the session and move the electrodes so they sit directly on your muscles. If they are off, the intensity feels uneven.

Sweat helps the electrodes conduct, so the impulse can feel stronger. Simply lower the intensity. Warming up or moistening your skin before training keeps the difference small.

Over time your body gets used to EMS, and you can raise the intensity step by step.

We ship to the UAE, all Gulf states and more than 70 other countries.

Shipping is free within the UAE. For other countries, you see the cost at checkout before you pay.

1 to 2 days in Dubai and about 3 working days everywhere else. Orders ship from our own stock in Dubai.

Orders ship from Dubai. Outside the UAE, customs fees are paid by the buyer.

Yes, at our store in Al Quoz, Dubai. Choose pickup at checkout.

By card, Apple Pay, Google Pay or Shop Pay. You can also pay in installments with tabby or Tamara.

Yes. Split your order into 4 interest-free payments with tabby or Tamara at checkout.

Yes. You have 30 days money back. All details are in our refund policy.

Yes. Every suit and Control Box comes with a one-year warranty.

iPhone and iPad with iOS 15.1 or later, and Android.

Pick a program and set the intensity for each muscle group. Follow guided strength, yoga and cardio workouts with video, or train without video and run your own session. Join live training sessions, start a group session or join one with a code, and see your progress. The app also shows you step by step how to put on the suit.

Get the EMS PRO ONE APP from the App Store for iPhone and iPad, or from Google Play for Android. In the stores it is listed as EMS PRO 1.

Your orders, returns and addresses are in your shop account. You sign in with your email address and a one-time code, no password needed. Training and progress are in the EMS PRO ONE APP. Use the same email address in the shop and the app.

The app is free, and you can train with your suit at no cost. Pro adds the AI Personal Coach, personalized plans and the premium workout library for Dhs. 39.99 a month or Dhs. 399.99 a year.

Yes, you can explore the app and its workouts. To train with EMS, you need an EMS PRO ONE suit.

Yes. After your order, your purchase email has a link to book a live onboarding session with an EMS expert. You can also write to info@ems-pro.one or book an appointment at our store in Al Quoz.

Restart the app, update it and check Bluetooth on your phone. Still stuck? Message us on WhatsApp or write to info@ems-pro.one.